Come across complications contacting AA reservation by cellphone, its generally busy and impossible to talk to the reservation staff members, as soon as contacted. Would prefer to speak by electronic mail, please give me an e-mail address of Ecuador Reservation Office. Many thanks.
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Once we finally been given an e mail response from American Airlines, the full response time was roughly 1 hour. Although we waited an hour or so, we did receive various responses to our initial question:
We happen to be frequent flyer consumers for over 30 decades, and one of several sights for us to carry on with your services are classified as the perks you offer to us and The great service Now we have generally experienced in lots of visits with AA. On Jan 29 2015, I referred to as AA en Español to generate arrangements and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A pleasant Girl Ana Maria helped me with each of the paper operate and I did buy all the additional fees with my Town Charge card foe my husband and myself and Ana Maria advised me which i will receive confirmation on my e mail, and gave me in excess of the phone our two locator documents. Effectively, nowadays After i referred to as once again due to the fact we did not get the knowledge on my electronic mail, we were being educated to our surprise that only my partner had reservation and there was absolutely nothing on record for myself!
I'm sure we need to be much more careful when positioned our tickets on line over the 11th. I don’t know why, we created just an enormous miscalculation with traveling date.
Okay…I just lately ordered a ticket to fly solo to see my relatives! YAY…. I read the fine print, and clicked on all baggage rates to check out if there might be any.
My partner And that i ended up booked for honeymoon to NYC on Nov nine, 2015. Record locator: VDEURG. Over the day we were being to go away, Our flight #4378 was cancelled on account of no crew. We ended up booked for later flight #5738, costing us a fifty percent day of holiday vacation. The SECOND flight was then cancelled as a result of maintenance difficulty. Quite a few solutions ended up available but nothing at all that might get us to NYC n the 9th. We experienced garanteed reservations at Hampton Inn, Times Square at $317 an evening that were non-refundable as it absolutely was less than 24 hrs. We ere provided a flight to Dallas that will get us away from Pensacola late but only if we drove an hour or so away to Fort Walton Beach airport. We took it, acquired in late and remaining right after four hours slumber the next day. That Price tag us an extra $177.00 in hotel costs. My spouse’s baggage never ever arrived in Dallas as we had been promised it will- mine took over an hour to uncover since it wasn't on the carousel with the remainder of the flights luggage, We obtained into NYC a day immediately after our honeymoon was to begin, with many anxiety and cost.
I appreciate you happen to be experiencing a merger and some employees may very well be under thrilled, but this Mindset should not be apparent on your consumers who are just calling to get some help.
I can't feel you board travellers before doing all of your checks to the plane. Leaving your consumers stuck for more than 2 hours without to small info is overall bullshit. While you're fundamentally similar to every airline On this respect, it’s only not satisfactory to deal with your prospects by doing this.
I loved a lot of these Rewards, any person that is employing This web site for The 1st time, I assure them that you'll in no way Choose some other medium after you get in contact Together with the instructors in this article.
Walberg transformed my seats.I do think the staff inUS air is rather rude And that i don’t need to vacation any more
I gained the below response from American Airways following I refused their offer of a $25.00 journey voucher for horrendous service. My reviews had been posted on This web site but they were taken off. Their insufficient service Charge me time and money, which I are unable to get back again they usually Believe $25.
Soon after examining Many of these reviews I am incredibly disappointed AA isn't going to employ new management. I had a difficulty with leaving our iPad to the aircraft. Once i went again for the gate not one person would make an effort to go back to the airplane and Examine.
On 7/19/2013 I flew by way of American airlines from Columbus Ohio to Las Vegas Nevada. We experienced a layover in Dallas Tx, at your Fort Worthy of airport. I had the worst practical experience I've ever had While using the American Airlines representatives there and when I known as buyer service they were being no help possibly. Initial, just one of your respective Reps sent us to the wrong gate; I needed to check with a agent exactly where our flight can be departing from due to the fact a gate number wasn't on my boarding move. We went on the gate instructed and have been despatched to the wrong gate, since we were at the incorrect gate we didn't listen to our departing flight details producing us to miss out on our flight. We went into the counter asking for a standing of our flight simply because we experienced listened to very little, a person AA attendant with the station was not prepared to appear just about anything up because she was typing or undertaking another thing. I spelled out to her that it was significant due to click here now the fact we could miss out on our flight. She didn’t treatment. Although there was a protracted line of individuals ready to talk to the one AA rep available. I waited in line for so long as I could, I then observed an AA consultant going for walks by and I finished her for help, she explained there was nothing at all she could do and despatched us to another AA desk. We went to that desk and we were explained to our airplane was correct there outside getting ready to consider off and that they might not let us over the aircraft mainly because if they known as the AA representatives on the airplane and talk to them to anticipate us it helps make All people crazy?